1. Can I send my own horsehair? Yes! Please see section on collecting tail hair from your horse.
  2. How much hair do I need for a custom order? For a bracelet or necklace, a small bundle about the diameter of a thick pencil is needed (please see photo). Hair can be taken from several different areas around the tail bone to minimize loss in one area.
  3. How long does the hair need to be? The longest tail hairs are used in the braiding. Hair length needs to be at least twice as long as the finished piece.
  4. Can mane hair be used? Mane hair is finer than tail hair and is not suitable for this type of braiding.
  5. How long does it take to get my completed order back?  Please allow 2-4 weeks turn-around time. Hair preparation and braiding is a very time consuming process and each order is custom made.
  6. How do I care for my horsehair jewelry? Braided horsehair jewelry may get wet although prolonged soaking may cause damage to the clasp connections. Mild shampoo may be used to clean the hair. Avoid contact with chemicals and abrasive surfaces that may damage and cut the hair. If stray hairs appear, they may be carefully trimmed using a fingernail clipper. Jewelry may be damped to reshape.
  7. How do I care for the sterling silver jewelry components? Soft polishing cloths may be used to clean and buff the sterling silver components if tarnishing occurs.
  8. What do I do if my piece of jewelry needs repair? Please send the jewelry back to me and I will try to make any needed repairs. Hair that becomes severely cut is not repairable.